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Customer Service

We’re here to help. Please see below for more information on our customer service policies, or visit the FAQ for answers to your questions. You can also email us anytime with questions and comments, or check out the FAQ.

Guarantee

We stand behind our lab-tested, proven haircare line. If you are unsatisfied with any Tara Smith Haircare product for any reason, you can return it to us within 30 days for a full refund. Just email us with the details of your return and we’ll guide you through the simple process.

“All of my haircare products are fully vegan and not tested on animals. Every product is free from animal-derived ingredients, parabens, SLES, glycols, phthalates, PEGS, artificial coloring, and synthetic fragrances.”

Shipping & Handling

TaraSmith.com orders ship with UPS and are trackable with your UPS tracking number, which will be provided to you by email when your order ships.

We offer free UPS ground shipping on all orders of $50 or more. Orders under $50 are subject to regular UPS Ground shipping rates.

We ship to the 48 contiguous United States. We ship within 48 hours of receiving approval on your payment method. UPS Ground shipping typically takes between 4 – 7 days once the package leaves our warehouse. Sometimes, delays can happen due to unforeseen natural events, seasonal demands, or shipper issues. We’ll do our best to advise you of any delays by email as we learn of them.

Refunds, Returns, & Exchanges

If you are unsatisfied with any Tara Smith Haircare product for any reason, you can return it to us within 30 days for a full refund. Just email us with the details of your return and we’ll guide you through the simple process. Refunds are issued in the original form of payment – so if you used your Visa credit card to order, that’s where we’ll credit your refund.

If you receive any items in error or receive defective product, please email us and we will facilitate product replacement at no charge.

If you’re returning a gift, include the purchaser’s name and address with your return and let us know if you’d like to exchange the gift for another product, or if you’d like us to issue a refund to the purchaser’s payment method.

Sales Tax

If your billing address state and ZIP are in the same state and/or ZIP as our shipping facility, you may be charged applicable state and municipal sales taxes. If this is the case, you’ll see this tax noted on your order summary during checkout and again on your order confirmation and shipping invoice.

Product Certifications & Details

The Tara Smith Haircare line is backed by our mantra: “Be kind. Be beautiful. Be good.” Our goal is to be vegan and cruelty-free and uphold the standards of natural haircare.

Tara Smith Haircare is vegan-friendly.
Tara Smith Haircare is cruelty-free.
Tara Smith Haircare products were born in the UK, and are proudly made in the USA.
Be good - please recycle your Tara Smith Haircare bottles!
Tara Smith Haircare products are gluten free.

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