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Frequently Asked Questions

If you have a question and don't see the answer here, drop us a line. We’ll get back to you as fast as possible.

Shopping FAQs

Q: How do I know when my order ships?

We’ll send you an email when your order ships. If you don’t receive an email, send us a note with your order number and we’ll look into the status for you. You can also check your order status any time at TaraSmith.com.

Q: How can I track my order?

You can check your order status any time at TaraSmith.com. If you’re having trouble, send us an email.

Q: How do I make changes to my order?

If you have not yet received a shipping confirmation email from us, send us a note with your order number and your change request. We can usually accommodate change requests if they’re made within 24 hours of placing the original order. If we need to cancel the order, we will issue you a prompt refund.

Q: My order hasn’t arrived – what should I do?

Please make sure you’ve received a shipping confirmation email from us, and have checked the status of your shipment with UPS. If UPS claims the package was delivered, but you haven’t received it, send us an email.

Q: Can I return used product?

Yes. If you have purchased a Tara Smith Haircare product and feel it’s not right for your hair, we’re happy to recommend a different product or give you a full refund. We do not accept empty bottles for return; but will accept opened bottles.

Q:  When will I receive credit for my return?

We process refunds 48 hours after receiving your returned items. The refund will be processed to your original payment method.

Q: I use Tara Smith Haircare products regularly. Is there an easy way to re-order?

You can log into your TaraSmith.com account to see your previous orders and place another order. We are looking into rolling out a subscription-based service for our regular shoppers – subscribe to our mailing list to find out when it becomes available.

Q: How do I know my payment information and personal details are secure?

We conduct all of our transactions using a widely-used and secure ecommerce solution. We collect personal information for the purposes of completing orders and communicating with our customers. We do not share your information with third parties. View our privacy policy for more information.

Q: Can I order a product on backorder if it’s out of stock?

If you’d like to order a product that’s out of stock, send us an email. We’ll add you to our wait list and let you know when the product becomes available again. 

Q: How do I get offers and discounts?

For special offers and discount codes, sign up for email and follow us on Facebook and Twitter.

Q: Can I buy Tara Smith Haircare products in stores?

Tara Smith Haircare products are currently available online, here at TaraSmith.com, and at HSN.com. Join our email list to find out when we land at a store near you.

Product FAQs

Q: Who is Tara Smith?

Tara Smith is the founder and creator of Tara Smith Haircare. She’s an award-winning celebrity hairstylist who fully believes that great hair is within everyone’s reach! Get to know Tara.

Q: Are Tara Smith Haircare products made in the UK?

Tara Smith Haircare products were born in the UK – dreamed up and formulated by celebrity hairstylist and resident Brit, Tara Smith. The products are all made here in the USA with high performance botanicals and natural ingredients.

Q: How do I use the products?

Read the product instructions on the side of the bottle for full details on how to best use each individual shampoo and conditioner, or see below for basic instructions and details on how to use our styling products. Always avoid getting product into your eyes – if this happens, rinse thoroughly with cold water.

Shampoos: Massage deeply into the scalp. Rinse well and repeat if needed.

Conditioners: Comb gently through hair with a wide-toothed comb for perfect detangling, then rinse with cool water to help seal the cuticle.

Base Coat Serum: Apply to damp hair (not wet!) and distribute the serum thoroughly from mid-length to the ends of your hair. Style as usual, or leave to dry naturally.

Brilliant Thickening Cream: On damp hair: rub a liberal amount between palms, distribute evenly throughout the hair and work in. Style as usual. On dry hair: rub a liberal amount between palms to finger tips. Apply using fingertips, beginning at the roots and working through to the ends.

Rock On Hard Gel: To get a sleek & structured look, use a dime-sized amount for short hair or a quarter-sized amount for medium to long length hair and style as you like.

Shining Moment Glosser: After styling, spray glosser all over your hair.

For styling ideas, tips, and tricks from Tara, check out her Style Secrets and follow her on Facebook and Pinterest

Q: What’s in the products?

Tara Smith Haircare products are free of toxins, harsh chemicals, gluten, and animal products. The performance-based botanicals in every product are formulated with proven, professional-grade haircare ingredients to suit and nourish every hair type. See individual labels for a full list of ingredients.

Q: What should I do if I have an allergic reaction to a product?

Tara’s products are lab and consumer tested to ensure the risk of allergic reaction is very small. The products are also gluten free and suitable for use by people with gluten sensitivities. If you do experience any reaction, discontinue use of the product and rinse the affected area thoroughly with water. Please email us if you have any problems, and be sure to speak with a healthcare professional if you continue to experience an issue.

Q: Are ALL of Tara Smith’s products gluten free?

Yes, all Tara Smith Haircare products are gluten free.

Q: Are ALL of Tara Smith’s products vegan?

Yes, all Tara Smith Haircare products are vegan

Q: Can I recycle my empty bottles?

Yes, all of our product packaging is recyclable and we encourage you to be kind to the environment by recycling your empty bottles.

Q: Are Tara Smith products tested on animals?

No, we do not test any of our products on animals. Tara Smith Haircare products are certified cruelty-free. Our products are tested on film stars like Rosario Dawson, Kiefer Sutherland, and Demi Moore.

Q: What’s with the birds?

The vibrant and bold color, texture, and unique style of each bird featured on our packaging represent what a great hair day feels like to all of us.

Q: How do I know which product is right for my hair?

The beauty of our product line is that it’s flexible and there’s something for everyone – you don’t have to feel tied to one product. Every shampoo, conditioner, and styling product in the line are suitable for color-treated, chemically-treated, and heat styled hair.

Our styling products, including Base Coat Serum, Brilliant Thickening Cream, Rock On Hard Gel, and Shining Moment Glosser are suitable for all hair types. 

We recommend Working Curls shampoo and conditioner for naturally curly hair.

Website FAQs

Q: How do I review a product?

We’re currently unable to accept reviews through our website, but we’d love to hear your feedback via our social channels or email. Share your thoughts on our Facebook page, or tweet at @tarasmithhair.

Q: How do I subscribe or unsubscribe to Tara’s email list?

You can sign-up for emails here. To unsubscribe, follow the link at the bottom of your most recent Tara Smith email.

Other Questions

Q: I want to sell Tara Smith Haircare products in my retail store – who should I contact?

Email us at info@tarasmith.com for details.

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